Our customers

The process

Barlinek processes personal data of current and potential Customers; this process also includes data of their employees co-workers, and/or natural persons related to them.


Personal Data

The processing of personal data of Customers is initiated by an employee of Barlinek. Personal data includes the first and last name, name of the employer, position of contact person, telephone number, e-mail address and other business contact details, including the details of the shop where Barlinek goods were purchased (address), and are used primarily for purposes related to establishing business cooperation, as well as to considering possible complaints. In the case of giving consent to participation in loyalty programmes organised by Barlinek, the personal data include the data of the point of sale (POS name, NIP number, address, telephone number, e-mail), the data of the seller (position, name, last name, mailing address, telephone number, e-mail address, name and address of the bank, bank account number).

In the case of giving consent to participation in trainings for installers organised by Barlinek, the personal data include first name, last name, mailing address, telephone, e-mail address, company, company address, body dimensions in order to provide specialist work clothes.

In the case when personal data are collected for the purpose of conclusion and performance of the agreement, you providing your personal data is a necessary condition for its conclusion. The consequence of not providing the data is the lack of possibility of establishing cooperation between you and Barlinek. Providing the data for other purposes is voluntary, but necessary for their performance.


Purpose and legal basis of the processing

Personal data of our Customers shall be processed for the purpose of:

  • conclusion and performance of the cooperation agreement, pursuant to Art. 6(1)(b) of the GDPR (performance of the agreement),
  • handling the process of filing complaints, pursuant to Art. 6(1)(B) and (c) of the GDPR (performance of the agreement and legal obligation)
  • pursuing claims and taking actions in relation to the process of debt collection, on the basis of Art. 6(1)(f) of the GDPR (legally justified interest), as well as
  • in the case of giving additional consent for the purpose of participation in organised contests, trainings for installers and loyalty programmes, pursuant to Art. 6(1)(a) of the GDPR (consent)
  • direct marketing (sending commercial information), pursuant to Art. 6(1)(f) of the GDPR (legally justified interest, promotion of own goods and services, which in our opinion you will be interested in)


Data storage

Personal data will be kept by Barlinek for the period necessary for the aforementioned purposes, i.e. the period of performance of the cooperation agreement, the period necessary to consider the submitted complaints, until the dispute is resolved / the parties are settled, taking into account the relevant limitation period of claims of a debt collection nature, and in the case of direct marketing, until you file an objection.

In the case of giving consent to participation in a contest, loyalty programme or training, until you have withdrawn your consent to the processing of your personal data or until the end of the contest, loyalty programme or training, and settling any claims arising therefrom. However, each time Barlinek has the right to process your personal data after the periods indicated above, for the period for which the law requires data to be stored or for the period of limitation of possible claims.



The recipients of your personal data will be entities providing Barlinek with services necessary to perform the agreement concluded with you and processing the data on the basis of a personal data processing outsourcing agreement concluded with the Controller, in particular entities from the Barlinek Capital Group, IT system providers, entities providing transport/courier/post services, services of professional document destruction, services in the field of customer service, including complaints, companies or natural persons enabling the implementation of the contests, loyalty programmes, as well as, in the event of participation in trainings organised by Barlinek, entities organising accommodation facilities and professional protective clothing. Barlinek, apart from the entities mentioned above, makes personal data available to entities authorised to receive them on the basis of the provisions of the law.